Frequently Asked Questions (FAQs)
At Five Star Tours, we aim to make your travel experience smooth, safe, and enjoyable.
Here you’ll find answers to the most common questions about our private transportation services, daily tours, and cross-border travel between the U.S. and Mexico
Here you’ll find answers to the most common questions about our private transportation services, daily tours, and cross-border travel between the U.S. and Mexico
1. What types of services does Five Star Tours offer?
We provide private transportation, charter bus rentals, and guided tours throughout California and Baja Mexico. Our services include daily tours, corporate charters, airport transfers, group trips, and custom itineraries for families, schools, and events.
We provide private transportation, charter bus rentals, and guided tours throughout California and Baja Mexico. Our services include daily tours, corporate charters, airport transfers, group trips, and custom itineraries for families, schools, and events.
2. Where do your tours and transfers depart from?
Most of our public tours depart from San Diego’s Santa Fe Depot (1050 Kettner Blvd) or from Plaza Pueblo Amigo in Tijuana, depending on the itinerary. Private charters can be arranged from hotels, airports, or custom pickup locations upon request.
Most of our public tours depart from San Diego’s Santa Fe Depot (1050 Kettner Blvd) or from Plaza Pueblo Amigo in Tijuana, depending on the itinerary. Private charters can be arranged from hotels, airports, or custom pickup locations upon request.
3. Do I need a passport to travel between San Diego and Mexico?
Yes. All travelers crossing the U.S.–Mexico border are required to present a valid passport.
U.S. citizens and international visitors must also comply with immigration and customs requirements. Please verify your travel documents before the day of departure.
Yes. All travelers crossing the U.S.–Mexico border are required to present a valid passport.
U.S. citizens and international visitors must also comply with immigration and customs requirements. Please verify your travel documents before the day of departure.
4. How can I book a tour or transportation service?
You can easily book through our website using our secure booking platform, or contact our team by email at [email protected].
For private group quotes, please include your travel dates, number of passengers, and destination so we can provide an accurate estimate.
You can easily book through our website using our secure booking platform, or contact our team by email at [email protected].
For private group quotes, please include your travel dates, number of passengers, and destination so we can provide an accurate estimate.
5. What forms of payment do you accept?
We accept credit and debit cards, bank transfers, and cash payments at our offices in San Diego and Tijuana. All prices are listed in U.S. dollars and include applicable taxes and service fees.
We accept credit and debit cards, bank transfers, and cash payments at our offices in San Diego and Tijuana. All prices are listed in U.S. dollars and include applicable taxes and service fees.
6. What is your cancellation policy?
Cancellations made 7 days or more before the departure date may be eligible for a partial refund, depending on the tour type.
Deposits are non-refundable, and cancellations made after final payment are non-refundable due to scheduling, permits, and third-party arrangements.
Cancellations made 7 days or more before the departure date may be eligible for a partial refund, depending on the tour type.
Deposits are non-refundable, and cancellations made after final payment are non-refundable due to scheduling, permits, and third-party arrangements.
7. Are your vehicles licensed and insured?
Yes. All of our vehicles are fully licensed, insured, and operated by professional drivers who comply with U.S. DOT and Mexican SCT regulations. We maintain a modern fleet of vans, minibuses, and motor coaches with regular safety inspections.
Yes. All of our vehicles are fully licensed, insured, and operated by professional drivers who comply with U.S. DOT and Mexican SCT regulations. We maintain a modern fleet of vans, minibuses, and motor coaches with regular safety inspections.
8. Are your tours bilingual?
Yes, most of our tours and private services are bilingual (English and Spanish). We also provide fully guided experiences with certified tour guides for groups that request cultural or specialized tours.
Yes, most of our tours and private services are bilingual (English and Spanish). We also provide fully guided experiences with certified tour guides for groups that request cultural or specialized tours.
9. Can you accommodate special requests or accessibility needs?
Absolutely. We strive to make travel inclusive for everyone. Please notify us in advance if you require wheelchair access, special seating, or assistance so we can make proper arrangements.
Absolutely. We strive to make travel inclusive for everyone. Please notify us in advance if you require wheelchair access, special seating, or assistance so we can make proper arrangements.
10. What types of tours do you offer?
Five Star Tours offers a variety of experiences across California and Baja California, including city sightseeing, cultural and culinary adventures, wine country escapes, private charters, and multi-day journeys. Every tour is designed to provide comfort, quality, and local expertise.
12. Where do tours depart from?
Most tours depart from central San Diego. Specific meeting points are listed in your booking confirmation. Private and group charters can include custom pick-ups at hotels, convention centers, or airports.
13. Do I need a passport for tours to Mexico?
Yes. A valid passport (or passport card) is required for any tour crossing into Mexico. Guests are responsible for meeting immigration and customs requirements. Our team will guide you through the border process to ensure a smooth experience.
14. Are tours bilingual?
Yes. Most of our tours are conducted in English and Spanish. For private groups, we can arrange guides in additional languages upon request.
15. What’s included in the tour price?
Each tour includes round-trip transportation, professional guiding, and experiences as listed on your itinerary. Meals, entrance fees, and gratuities are included only when stated in your tour details or confirmation.
16. How can I book a tour?
You can book directly on our official website at www.fivestartours.com, by phone, or through one of our travel partners. Early booking is recommended during weekends and holidays.
17. What is your cancellation policy?
18. What should I bring?We recommend:
Yes. Most tours are suitable for families. Child seats can be arranged upon request. Certain tours such as wine or brewery experiences are limited to guests 21 years and older.
20. Do you organize private or corporate tours?
Yes. We specialize in custom group tours, incentive programs, and charter transportation for companies, schools, sports teams, and organizations. Contact our group sales team at [email protected] for a personalized proposal.
21. What happens in case of border or weather delays?
Our team monitors weather and border conditions daily. In the event of unforeseen delays, itineraries may be adjusted to ensure a safe and enjoyable experience. Five Star Tours is not responsible for customs processing times.
22. Are gratuities included?
Gratuities are not included unless specified. A standard tip of 10–15% is appreciated for guides and drivers providing excellent service.
23. Can I design a custom itinerary?
Yes. Our planning team can create tailor-made experiences for groups, events, or multi-day vacations. Contact us to design your next adventure with expert recommendations and full itinerary management.
Five Star Tours offers a variety of experiences across California and Baja California, including city sightseeing, cultural and culinary adventures, wine country escapes, private charters, and multi-day journeys. Every tour is designed to provide comfort, quality, and local expertise.
12. Where do tours depart from?
Most tours depart from central San Diego. Specific meeting points are listed in your booking confirmation. Private and group charters can include custom pick-ups at hotels, convention centers, or airports.
13. Do I need a passport for tours to Mexico?
Yes. A valid passport (or passport card) is required for any tour crossing into Mexico. Guests are responsible for meeting immigration and customs requirements. Our team will guide you through the border process to ensure a smooth experience.
14. Are tours bilingual?
Yes. Most of our tours are conducted in English and Spanish. For private groups, we can arrange guides in additional languages upon request.
15. What’s included in the tour price?
Each tour includes round-trip transportation, professional guiding, and experiences as listed on your itinerary. Meals, entrance fees, and gratuities are included only when stated in your tour details or confirmation.
16. How can I book a tour?
You can book directly on our official website at www.fivestartours.com, by phone, or through one of our travel partners. Early booking is recommended during weekends and holidays.
17. What is your cancellation policy?
- Daily tours: Cancel up to 72 hours before departure for a full refund.
- Private or charter services: Cancel up to 7 days before departure.
Cancellations made after these periods may be non-refundable.
18. What should I bring?We recommend:
- A valid ID or passport (for cross-border tours)
- Comfortable clothing and walking shoes
- Sun protection (hat, sunscreen, water)
- Cash or card for meals, souvenirs, and tips
Yes. Most tours are suitable for families. Child seats can be arranged upon request. Certain tours such as wine or brewery experiences are limited to guests 21 years and older.
20. Do you organize private or corporate tours?
Yes. We specialize in custom group tours, incentive programs, and charter transportation for companies, schools, sports teams, and organizations. Contact our group sales team at [email protected] for a personalized proposal.
21. What happens in case of border or weather delays?
Our team monitors weather and border conditions daily. In the event of unforeseen delays, itineraries may be adjusted to ensure a safe and enjoyable experience. Five Star Tours is not responsible for customs processing times.
22. Are gratuities included?
Gratuities are not included unless specified. A standard tip of 10–15% is appreciated for guides and drivers providing excellent service.
23. Can I design a custom itinerary?
Yes. Our planning team can create tailor-made experiences for groups, events, or multi-day vacations. Contact us to design your next adventure with expert recommendations and full itinerary management.
24. How can I contact Five Star Tours for more information?
You can reach us anytime at:
📧 [email protected]
📞 USA: +1 (619) 848.1688
You can reach us anytime at:
📧 [email protected]
📞 USA: +1 (619) 848.1688
