Please read our company updates on COVID19 practices and norms.
July 13, 2020
AssurClean Pledge Program
We would like to let everyone know that we became members of the United Motor coach Association Assure Clean Program. This program is a acknowledgement that Five Star Tours will conduct, at a minimum, the 7-point UMA AssurCLEAN program for buses and motorcoaches.
June 29, 2020
COVID19 Waiver
We are introducing this notice for everyone to read:
Please review our waiver of liability which is assumed by participating in our services.
WAIVER of LIABILITY.--The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is reported to be contagious. The state of medical knowledge is evolving, but the virus is believed to spread from person-to-person contact and possibly by contact with contaminated surfaces and objects or in the air. People reportedly can be infected and show no symptoms and therefore spread the disease. The exact methods of spread and contraction are unknown, and there is no known treatment, cure, or vaccine for COVID-19. Evidence has shown that COVID-19 can cause serious and potentially life threatening illness and even death.
Five Star Tour's cannot prevent you [or your child(ren)] from becoming exposed to, contracting, or spreading COVID-19 while utilizing our company’’s services or premises. It is not possible to prevent the presence of the disease. Therefore, if you choose to utilize Five Star Tour’s services and/or enter onto Five Star Tours’s premises you may be exposing yourself to and/or increasing your risk of contracting or spreading COVID-19.
ASSUMPTION OF RISK.-- I have read and understood the above warning concerning COVID-19. I hereby choose to accept the risk of contracting COVID-19 for myself and/or my children in order to utilize Five Star Tour’’s services and enter Five Star Tour’’s premises. These services are of such value to me [and/or to my children,] that I accept the risk of being exposed to, contracting, and/or spreading COVID-19 in order to utilize Five Star Tour’’s services and premises in person
WAIVER OF LAWSUIT/LIABILITY.-- I hereby forever release and waive my right to bring suit against Five Star Tour’s and its owners, officers, directors, managers, officials, trustees, agents, employees, or other representatives in connection with exposure, infection, and/or spread of COVID-19 related to utilizing Five Star Tour’’s services and premises. I understand that this waiver means I give up my right to bring any claims including for personal injuries, death, disease or property losses, or any other loss, including but not limited to claims of negligence and give up any claim I may have to seek damages, whether known or unknown, foreseen or unforeseen.
Please review our waiver of liability which is assumed by participating in our services.
WAIVER of LIABILITY.--The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is reported to be contagious. The state of medical knowledge is evolving, but the virus is believed to spread from person-to-person contact and possibly by contact with contaminated surfaces and objects or in the air. People reportedly can be infected and show no symptoms and therefore spread the disease. The exact methods of spread and contraction are unknown, and there is no known treatment, cure, or vaccine for COVID-19. Evidence has shown that COVID-19 can cause serious and potentially life threatening illness and even death.
Five Star Tour's cannot prevent you [or your child(ren)] from becoming exposed to, contracting, or spreading COVID-19 while utilizing our company’’s services or premises. It is not possible to prevent the presence of the disease. Therefore, if you choose to utilize Five Star Tour’s services and/or enter onto Five Star Tours’s premises you may be exposing yourself to and/or increasing your risk of contracting or spreading COVID-19.
ASSUMPTION OF RISK.-- I have read and understood the above warning concerning COVID-19. I hereby choose to accept the risk of contracting COVID-19 for myself and/or my children in order to utilize Five Star Tour’’s services and enter Five Star Tour’’s premises. These services are of such value to me [and/or to my children,] that I accept the risk of being exposed to, contracting, and/or spreading COVID-19 in order to utilize Five Star Tour’’s services and premises in person
WAIVER OF LAWSUIT/LIABILITY.-- I hereby forever release and waive my right to bring suit against Five Star Tour’s and its owners, officers, directors, managers, officials, trustees, agents, employees, or other representatives in connection with exposure, infection, and/or spread of COVID-19 related to utilizing Five Star Tour’’s services and premises. I understand that this waiver means I give up my right to bring any claims including for personal injuries, death, disease or property losses, or any other loss, including but not limited to claims of negligence and give up any claim I may have to seek damages, whether known or unknown, foreseen or unforeseen.
Tour Covid19 Protocols
Your health is our top priority, and we have put special measures in place to keep all guests safe both during and after your activity.
Preview Markdown
- Stringent Cleaning - We’ve increased the frequency of disinfecting surfaces and high traffic areas between each tour, and hand sanitizer will be available to all of our guests.
- Social Distancing - Guests will stay at a safe 6-foot distance during all points of the tour. We also ensure that all staff members will be wearing the necessary PPE. Guests are required to wear face covering aboard the trolley and within 6’ of others.
- Wellness Checks - Employees receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your tour.
- Overview- We are limiting our seating capacity to 50% to provide appropriate social distancing on each tour. Our vehicles are cleaned between each tour at key touch points with an EPA-approved disinfectant. All of our vehicles undergo a deep cleaning procedure on a nightly basis. We’re enhancing our cleaning procedures at our sales depots and encourage guests to use cashless transactions.
Preview Markdown
20% off on all Gift Cards
Please support our small business by purchasing our gift cards. We are offering a 20% discount on all gift cards that never expire on our website, our reservation software partner: FareHarbor.com or on our industry website: iwilltravelagain.com. These cards never expire so they are good until the day you wish to redeem them. Please use promotional code "travel" to receive the discount.
Stay Safe! Stay Home!
Stay Safe! Stay Home!
April 10 , 2020 Update
Measures we are using to Combat COVID19
Masks and Hand Sanitizers
We are equipping all vehicles and staff with the proper measures to be safe at this time. We have always encouraged masks and hand sanitizers on board!
Deep Cleaning
We are elevating all our cleaning measures to include cleaning all vehicles with antiviral and antibacterial solutions to ensure that the spread of COVID stops!
COVID19 Training
We are providing online resources to teach and train guests and partners on how to detect COVID19 and how to provide safety measures for all our guests. We are at this time also doing social distancing on all transportation and tour experiences.
At this time, we recommend everyone to Stay Safe and Stay Home!
Happy Easter!
We are equipping all vehicles and staff with the proper measures to be safe at this time. We have always encouraged masks and hand sanitizers on board!
Deep Cleaning
We are elevating all our cleaning measures to include cleaning all vehicles with antiviral and antibacterial solutions to ensure that the spread of COVID stops!
COVID19 Training
We are providing online resources to teach and train guests and partners on how to detect COVID19 and how to provide safety measures for all our guests. We are at this time also doing social distancing on all transportation and tour experiences.
At this time, we recommend everyone to Stay Safe and Stay Home!
Happy Easter!
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March 28, 2020 Update
Due to the CORONAVIRUS IMPACT, OUR OFFICES ARE TEMPORARY CLOSED UNTIL FURTHER NOTICE.
We are CHECKING OUR EMAILS. Please submit your requests or inquiries to hello@fivestartours.com
If you would like to support all our partners and team members, we have set up a GO FUND ME CAMPAIGN to assist during this troubling times. Please Click Here
Five Star Tours Offices will temporarily close but will monitor EMAILS
Beginning Tuesday, March 17
For the health and safety of our staff, clients and community, and in an effort to support public health officials in their efforts to slow the spread of COVID-19, Five Star Tours will close temporarily to the public effective Tuesday, March 17 – Wednesday, April 1, 2020.
We will honor any activity ticket purchases to be used at a later date without any additional process necessary. Please contact hello@fivestartours.com for assistance. We are working to reschedule any events that would have been held during this time and will be in touch with ticket holders directly with updates.
Please remember that all attractions, breweries, wineries in California are closed for the same period. All activities to any of these venues will be reschedule. For transportation services, we are doing our best to disinfect and clean our vehicles with an extensive cleaning procedure.
Five Star Tours will be monitoring our emails and answering them within 48 business hours. Our 24/7 Support Line will be open and available for texts or calls which is 619.869.5188 however please do not use this line to confirm any cancellations or postponements. We will continue to monitor daily and reassess the need for closure. Any additional updates will be made by email, our website, and through social media @fivestartours.
We wish everyone good health and continued safety during this difficult time.
Beginning Tuesday, March 17
For the health and safety of our staff, clients and community, and in an effort to support public health officials in their efforts to slow the spread of COVID-19, Five Star Tours will close temporarily to the public effective Tuesday, March 17 – Wednesday, April 1, 2020.
We will honor any activity ticket purchases to be used at a later date without any additional process necessary. Please contact hello@fivestartours.com for assistance. We are working to reschedule any events that would have been held during this time and will be in touch with ticket holders directly with updates.
Please remember that all attractions, breweries, wineries in California are closed for the same period. All activities to any of these venues will be reschedule. For transportation services, we are doing our best to disinfect and clean our vehicles with an extensive cleaning procedure.
Five Star Tours will be monitoring our emails and answering them within 48 business hours. Our 24/7 Support Line will be open and available for texts or calls which is 619.869.5188 however please do not use this line to confirm any cancellations or postponements. We will continue to monitor daily and reassess the need for closure. Any additional updates will be made by email, our website, and through social media @fivestartours.
We wish everyone good health and continued safety during this difficult time.
Coronavirus and COVID-19 Update 1
As a valued customer, Five Star Tours want to keep you informed as to the proactive steps we are taking in relation to the Coronavirus, which has been named “SARS-CoV-2” and the disease it causes has been named “coronavirus disease 2019” (abbreviated “COVID-19”).
We are a leader in transportation safety and, therefore, it is important that we keep our employees and passengers informed and assure you of your safety during travel on any of our services. We have been monitoring reports provided by federal, state and local government sites and keeping communications open with various organizations and affiliations, including the Centers for Disease Control and Prevention (“CDC”). Based on what has been communicated, we have implemented the following preventative measures:
We also encourage you to visit the CDC that provides the most up to date information on COVID-19. Please visit the link https://www.cdc.gov/coronavirus/2019-ncov/summary.html . It also details what each individual can do to prevent his or her own exposure to COVID-19, which we include below for immediate reference:
We will continue to be vigilant in our actions to ensure the safe travel of our employees and passengers and will post any updates as required.
For urgent inquiries, please contact:
Email: hello@fivestartours.com
Dispatch Text/ Phone Support: 619.869.5188
We are a leader in transportation safety and, therefore, it is important that we keep our employees and passengers informed and assure you of your safety during travel on any of our services. We have been monitoring reports provided by federal, state and local government sites and keeping communications open with various organizations and affiliations, including the Centers for Disease Control and Prevention (“CDC”). Based on what has been communicated, we have implemented the following preventative measures:
- We have reduced the available number of seats on our vehicles to give our drivers and customers more personal space. This complies with the CDC's guidance to avoid groups of more than 50 people.
- We have been and will continue to wash and wipe down all of our buses on a daily basis.
- Disinfectant wipes will be placed on all buses so that high traffic areas, hand rails and hard surfaces can be wiped down regularly at request and availability.
- Developed a Contagious Illness Response Plan (CIRP);
- Implemented infection prevention measures (e.g., promoting frequent and thorough hand washing, stocking alcohol-based hand sanitizer, encouraging respiratory etiquette such as covering coughs and sneezes, and encouraging team members to stay at home when sick);
- Developed procedures for prompt identification and isolation of individuals who are ill;
- Communicated with team members about workplace flexibilities and protection (e.g., permitting employees to stay home to care for a sick family member);
- Increased the frequency of our housekeeping practices, which includes routine cleaning and disinfecting of surfaces, equipment, and other elements of the work environment.
We also encourage you to visit the CDC that provides the most up to date information on COVID-19. Please visit the link https://www.cdc.gov/coronavirus/2019-ncov/summary.html . It also details what each individual can do to prevent his or her own exposure to COVID-19, which we include below for immediate reference:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Follow CDC’s recommendations for using a facemask.
- CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.
- Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
We will continue to be vigilant in our actions to ensure the safe travel of our employees and passengers and will post any updates as required.
For urgent inquiries, please contact:
Email: hello@fivestartours.com
Dispatch Text/ Phone Support: 619.869.5188
